Sales Area: Makepeace can only accept orders for shipment within the United States.
Business Hours: 8:00 AM to 5:00 PM EST, Monday through Friday, legal holidays excepted.
Location: Our main office is located at 575 University Ave, Suite D, Norwood, MA. Phone: 800-835-0194 617-782-3800. Minimum Order: There is a $20.00 minimum order amount. All amounts are U.S. dollars.
Order Payment: Payment can be made by MasterCARD, Visa, or American Express; company or personal check; and in-person by cash. American Express orders subject to prior arrangment and handling. We also offer charge privileges to individuals and businesses with a sound credit history. To establish a Makepeace charge account, complete the account application and FAX or mail it back to us. You can obtain an Adobe Acrobat PDF copy of the application by clicking here.
Sales Tax: Sales tax is collected for all orders in MA, ME, CT, VT, RI.
Deliveries: Orders will be shipped complete unless you tell us otherwise. We ship most orders within 24 hours of receipt. Common carriers are used to ship equipment and large supply orders; their charges are prepaid and added to your invoice. Inside deliveries are made by UPS to your offices or receiving area. Bulky or heavy items which exceed the maximum package limits imposed by UPS are shipped by common carrier. Such shipments are delivered to a suitable loading dock or to the tailgate of the delivery truck in the absence of appropriate facilities. Inside delivery at an added charge must be arranged in advance with the freight carrier when circumstances allow. Our sales department (800-835-0194) will be pleased to help you make these arrangements.
Drop Shipments: Certain items may be drop shipped directly from the manufacturer to your office.
Returns: All returns require our prior approval. Catalog items may be returned at your expense within 30 days from the date of purchase for credit provided that they are in 'as new' condition and include all original packaging and accessories. A 15% restocking charge will be made. Capital equipment placed in service will incur substantial depreciation charges. Special order products found defective may be returned for replacement with the identical item. Special orders returned for credit are subject to manufacturer's approval, less restocking fees and handling charges.
Damaged Goods & Shortages: All shipments are made FOB Makepeace or manufacturer's location. This means that title to the goods passes to you at the time the carrier takes possession of the shipment. It is your responsibility to inspect incoming shipments for any apparent external or internal damage. In order for your claim to be considered, you must retain all packaging materials for inspection. If the shipment is obviously damaged, or if the number of packages delivered is less than the number shipped, the carrier is responsible. Note the damage or shortage on the shipment paperwork and have the driver acknowledge the damage or shortage on your copy of the waybill. If you suspect concealed damage, open the package at once in the presence of the delivery driver and note any damage on the waybill. If you discover concealed damage after the carrier has left, you must report it within 15 days of receipt, or your claim will be rejected. Remember to save all packaging material. Our sales staff will provide copies of relevant paperwork and advice to help you process your claim.